Trainer safety
Our trainer standards
What the badge means, how trainers are checked, and what families stay in charge of.
Licensed and checked
Every trainer must hold a current USA Basketball Coach License. We review the license card and a government ID before a trainer can be found or booked. When a license expires, the trainer goes offline automatically until it's renewed.
Parents book for minors
Players under 18 can't book on their own. A linked parent or guardian books, and confirms they're authorized to do so.
You confirm the location
Trainers rent many kinds of gyms and courts. HooperTag doesn't inspect or run facilities — before each session, confirm the place and details directly with the trainer.
You talk directly
HooperTag has no in-app messaging and doesn't read or store conversations. Families and trainers coordinate directly, and trainers should always include the parent when contacting a minor.
You pay the trainer directly
Fees go straight to the trainer through PayPal, Venmo, Zelle, Cash App or cash. HooperTag never collects or processes training payments.
Report a concern
Anyone signed in can report a trainer from their booking page. Youth safety and conduct reports take the trainer offline immediately while our team reviews. The trainer is never told who reported.
Trainer Code of Conduct
Every verified trainer signs this before going live.
- Train in observable places — gyms, parks, public courts or school facilities. Parents are always welcome to watch.
- Communicate with the parent or guardian directly. Never message or contact a minor without the parent included.
- Never transport a player, and never train at a private residence without a parent present.
- Never post photos or video of a minor without the parent approving that specific content.
- Keep my USA Basketball license current and tell HooperTag right away if it lapses or is revoked.
- Treat every player with respect: no harassment, abuse, bullying, or inappropriate conduct of any kind.
If a child is in immediate danger, call 911. Trainers can apply on Get verified to train.